1. Introduction
Welcome to CANVEX (“we”, “our”, or “us”). We are a visa consultancy firm based in Pakistan, assisting students in applying for study visas to countries including the United Kingdom, Canada, Australia, Europe, and other destinations.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an inquiry, or engage our consultancy services. By using our services, you agree to the terms of this policy.
2. Information We Collect
Personal Information We may collect the following when you contact us or use our services:
- Full name, date of birth, and nationality
- CNIC / passport number and copies
- Email address and phone number
- Academic qualifications and transcripts
- Financial documents (bank statements, sponsorship letters)
- English language test scores (IELTS, TOEFL, PTE)
- Visa application history and travel records
Automatically Collected Data When you visit our website:
- IP address and browser type
- Pages visited and time spent on the site
- Referral source (Google, social media, etc.)
- Device type and operating system
3. How We Use Your Information
- To assess your eligibility for student visa applications
- To prepare and submit visa applications on your behalf
- To communicate with universities and embassies as your authorised representative
- To send updates regarding your application status
- To respond to inquiries and provide consultancy advice
- To comply with legal and regulatory obligations
- To improve our website and marketing communications (with your consent)
4. How We Share Your Information
We do not sell your personal data. We share it only with:
- Universities and colleges as part of your application
- Embassies and visa authorities (UKVI, IRCC, DIBP, etc.)
- Third-party service providers (couriers, translation agencies) assisting your application
- Legal or regulatory authorities if required by law
5. Data Retention
- Active client files: Duration of engagement + 2 years
- Inquiry data (non-clients): Up to 12 months
- Financial records: As required by Pakistan tax regulations
You may request deletion of your data at any time, subject to legal obligations.
6. Data Security
We protect your information through:
- Secure, password-protected digital file storage
- Restricted staff access on a need-to-know basis
- Secure communication channels for sensitive documents
- Regular review of our data handling practices
7. Cookies
We use the following cookies on our website:
- Essential cookies — required for the site to function
- Analytics cookies — to understand visitor behaviour (e.g. Google Analytics)
- Marketing cookies — for relevant ads (only with your consent)
You can control or disable cookies via your browser settings.
8. Your Rights
You have the right to:
- Access — request a copy of your personal data
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your data
- Restriction — limit how we process your data
- Withdraw Consent — opt out of marketing at any time
9. Third-Party Links
Our website may link to external sites (embassies, universities). We are not responsible for their privacy practices. Please review their policies before submitting any personal information.
10. Children’s Privacy
Our services are for students aged 16 and above. For applicants under 18, parental or guardian consent is required before processing personal data.
11. Contact Us
Canvex.pk
- Address:M-27 Goldmine Palaza 1st Flour Ferozpur Road Lahore, Pakistan
- Email: [contact@canvex.pk]]
12. Changes to This Policy
We may update this policy from time to time. The revised version will be posted on our website with an updated effective date. We encourage you to review it periodically.
© 2025 Canvex. All rights reserved.
